I bought a Motorola Q back in January and it constantly crashed on phone calls. Got sent a replacement, it refused to ring or even notice incoming calls. Got sent another replacement that crashed on start menu. After hours of yelling at the support lady on the phone I had got her to realize that I will not stick with Verizon if they dare try to send me a 4th replacement for the Motorola Q.
Now, my moms LG phone died upon loading the contact list. We went directly to the Verizon store with the phone that would not turn on after we reset it by taking out the battery.
Verizon replaced my moms phone and told her they would give her a new wrist-strap for the phone, free, seeing how they destroyed the old wrist strap. They told her they would give her a black, white, or brown one. She tried to pick and they would only let her get brown. So she picked brown and they said that would be $3. What the heck? The lady said free.
So my mom had no strap, new phone, and they also failed to back up her contacts. The support given to her was better then what I got when I went to buy a Razr phone in 2005, and with my piece of crap Motorola Q in 2007.
0 Responses to “Verizon Has Support?”